And that’s how the fight started.

When the mailman returned her mail to sender, it launched a battle that lasted for months.

And sparked a realization Laura hadn’t seen clearly before:

What looks like a behavior problem… is often something else.

In this engaging keynote, Laura reveals a powerful truth:

The behaviors that frustrate us most aren’t random —

they’re signals.

Signals that show up under pressure.
Signals we label quickly.
Signals we often misunderstand.

Through her and other people’s stories, laughter and learning, audiences gain a new lens for recognizing what’s happening in real time -

and how to respond in ways that reduce tension and improve communication.

Because what looks like a bad habit —

is often brilliance just looking for a better job.

Format

• Keynote

• Retreat Talk

• Workshop (On-Site or Off-Site)

• Breakout Session